FAQs for Buyers

Common Questions and Answers

1. Do I need to complete KYC verification to purchase gold?

   • Answer: KYC verification is required only if you use bank transfer as your payment method or wish to purchase rUSD. Transactions using USDT, USDC, ETH, or cash do not require additional verification.

2. Which cryptocurrencies are accepted on GoldEx?

   • Answer: We accept USDT, USDC, and ETH for cryptocurrency payments.

3. How can I be sure the gold is authentic?

   • Answer: All gold is verified by accredited laboratories, and assay reports are provided with each listing. You can also inspect the gold before finalizing the purchase.

4. Can I negotiate the price with the seller?

   • Answer: Yes, you can communicate directly with the seller to discuss pricing and negotiate terms.

5. What should I do if I encounter issues with a seller?

   • Answer: Contact GoldEx support immediately through the "Help Center" or "Contact Support". We will assist in resolving any disputes.

6. Is my personal information secure on GoldEx?

   • Answer: Absolutely. We employ advanced encryption and adhere to strict data protection policies to ensure your information remains confidential.

7. Can GoldEx assist with transporting the gold to my location?

   • Answer: Yes, we offer logistics support through trusted partners to help you securely transport the gold to your destination.

8. Are there any fees involved in purchasing gold on GoldEx?

   • Answer: Fees may include transaction fees, payment processing fees (for certain methods), and any applicable taxes or duties. All fees are transparently displayed during the transaction process.

9. How do I track my orders?

   • Answer: You can track the status of your orders in the "My Orders" section of your dashboard.

10. Can I cancel a reservation after confirming it?

    • Answer: Cancellation policies vary by seller. Review the terms associated with the reservation, and communicate with the seller if you need to cancel.

11. How do I enable Two-Factor Authentication (2FA)?

    • Answer: Go to "Profile" in your account settings, select "Security", and follow the instructions to enable 2FA.

12. What is rUSD, and how do I use it?

    • Answer: rUSD (Restifi-USD) is a stablecoin pegged to the US dollar. It provides the stability of fiat currency with the convenience of cryptocurrency. You can use rUSD for transactions after completing KYC verification.