FAQs for Sellers

Common Questions and Answers

1. What are the requirements to sell gold on GoldEx?

   • Answer: You must create a seller account, provide necessary verification documents (e.g., proof of ownership, assay reports), and comply with platform policies.

2. Do I need to complete KYC verification?

   • Answer: Yes, sellers are required to complete KYC verification to ensure trust and security on the platform.

3. How much does it cost to list my gold on GoldEx?

   • Answer: Listing fees vary. Please refer to our Fee Structure in the Appendix A for detailed information.

4. Can I list gold that is not stored in a bank?

   • Answer: For security and trust reasons, we require that all gold listed on GoldEx be stored in verified bank safe deposit boxes.

5. How do I handle negotiations with buyers?

   • Answer: Use the platform's messaging system to communicate with buyers. Be open to negotiations but ensure all agreements are documented.

6. What payment methods can I accept?

   • Answer: You can accept payments in USDT, USDC, ETH, cash, or bank transfers. Specify your accepted methods in your listing.

7. How do I ensure I receive payment before releasing the gold?

   • Answer: Always verify the receipt of funds in your account or wallet before authorizing the release of the gold to the buyer.

8. What if a buyer cancels after reserving my gold?

   • Answer: If a buyer cancels, your gold will be made available again on the marketplace. You may set cancellation policies in your listing terms.

9. How do I update or remove a listing?

   • Answer: Go to "My Listings" in your Seller Dashboard to edit or deactivate your listings at any time.

10. Is there support available if I encounter issues with a buyer?

    • Answer: Yes, our support team is available to assist with any disputes or concerns. Contact us through the "Help Center" or "Contact Support".

11. Can I sell gold on behalf of someone else?

    • Answer: You must have legal authorization and provide proof of ownership or power of attorney to sell gold on behalf of another party.

12. How does GoldEx protect my personal and business information?

    • Answer: We use advanced security measures to protect your data, adhering to our strict Privacy Policy.

13. Are there any restrictions on the amount of gold I can sell?

    • Answer: There are no specific restrictions on the amount, but large transactions may require additional verification and compliance checks.

14. What are the tax implications of selling gold on GoldEx?

    • Answer: Tax obligations vary by jurisdiction. It is your responsibility to comply with all applicable tax laws.

15. How can I improve my visibility on the platform?

    • Answer: Ensure your listings are complete with accurate information and high-quality images. Promptly respond to inquiries and maintain a positive transaction history to boost your reputation.